Shipping policy

Shipping Policy

This Shipping Policy describes how and when Nain Naksh Jewels (“we”, “us”, or “our”) delivers products purchased from our website https://nainnaksh.com/. Please read this carefully to understand our shipping practices, timelines, and responsibilities.

1. Shipping Destinations

We currently offer delivery to all major cities across India. Please check if we deliver to your pincode during checkout. If no courier service is available in your area, we sincerely apologize for the inconvenience.

Note: We do not offer international shipping at this time.

2. Order Processing Time

Orders are typically processed and dispatched within 1–2 business days of receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

3. Domestic Shipping Charges

We provide Free Shipping within India for all orders. Certain logistic partners may apply a minimal charge for remote areas or special handling, which will be clearly displayed at checkout before payment.

4. Packaging and Handling

All products are securely packaged to ensure they reach you in perfect condition. Fragile items such as jewelry are double-checked and packed with protective materials before dispatch.

5. Courier Partners

We have partnered with trusted courier companies including Blue Dart, Delhivery, DTDC, and Speed Post to ensure reliable delivery services.

6. Tracking Your Order

Once your order has been shipped, you will receive an email and/or SMS with the tracking ID and a link to monitor your shipment status.

7. Delivery Timelines

The estimated delivery time is usually between 4–7 business days from the date of dispatch, depending on your location. Delivery times may vary due to factors such as courier service delays, weather conditions, or festive seasons.

8. Delivery Verification and Identification

For your security, our courier partners may require a valid photo ID (such as Aadhaar, PAN, or driver’s license) to verify identity upon delivery.

9. Delays and Exceptional Circumstances

While we strive to deliver your order on time, unforeseen circumstances such as natural disasters, strikes, or logistical disruptions may cause delays. In such cases, we will notify you promptly via email or phone.

If your delivery is delayed beyond the estimated timeframe, you may contact our support team for assistance or request a refund as per our Refund Policy.

10. Damaged, Missing, or Tampered Packages

Please inspect your package at the time of delivery. If you find it tampered, damaged, or items missing, do not accept the package and immediately contact our support team within 24 hours.

Once the issue is verified, we will arrange for a replacement or refund as per our Return & Exchange Policy.

11. Multiple Shipments

At present, we do not have the option to deliver a single order to multiple addresses. Please place separate orders if you wish to ship items to different locations.

12. Accessibility and Special Delivery Requests

If you require special delivery arrangements or accessibility support, please reach out to our customer care team before placing your order. We will do our best to accommodate your needs.